Process Improvement
Identify bottlenecks, remove manual work, and redesign workflows to improve efficiency across operations and customer-facing processes.
About Me
I help businesses strengthen their online presence and operate more efficiently through strategic web development and digital optimisation. My focus is on building high-quality, scalable solutions that reduce manual work, enhance customer experience, and support long-term growth.
With a background in enterprise IT analysis, I specialise in turning complex requirements into clear, practical and results-driven digital solutions. Whether it’s a new website, improved workflows, or deeper system integration—my approach bridges business needs with modern technology.
What I Help With
Solution Scoping
Translate business needs into clear requirements so teams can build the right solution without costly rework or ambiguity.
Data & Insights
Build dashboards and reporting structures that reveal performance trends and support informed decision-making.
Systems Integration
Connect tools and platforms to eliminate double entry, automate handoffs, and centralise information flow.
Digital Delivery
Support end-to-end delivery of digital upgrades, ensuring solutions land smoothly and deliver real business value.
Change Enablement
Prepare teams for new systems through structured communication, training, and transition support.
How I Work
1. Understand the Problem
Assess current workflows, challenges, and goals to define what needs fixing and why.
2. Design the Solution
Develop practical documentation, workflows, and specifications that remove confusion and guide implementation.
3. Collaborate With Teams
Work closely with stakeholders and developers so delivery stays aligned and efficient.
4. Validate & Test
Ensure solutions meet requirements and operate reliably before launch.
5. Launch & Support
Guide teams through rollout, training, and early adoption to ensure a smooth go-live.
6. Improve Over Time
Review results and identify additional enhancements for long-term optimisation.
Tools I Work With
Confluence
Jira
Miro
BPMN 2.0
Power BI
SQL
Figma
Let’s Improve Your Digital Operations
Whether you need a website upgrade, SEO improvements, or help optimising internal processes, I can assist.
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