Requirements & Scoping
Translate business needs into clear requirements so teams build the right thing without costly rework.
Besim Abazi
Senior Business Analyst · Melbourne
I turn operational complexity into practical, scalable process, system and data improvements, mostly in freight and logistics.
Operations first. Technology second.
More than six years as a business analyst across Toll, Team Global Express and CT Freight, working between Operations, Technology and leadership. I can also build and ship the website or workflow.
Tools
Documented, visual and testable.
What I Do
Process Mapping & Improvement
Map current and future-state workflows in BPMN 2.0, find the bottlenecks and remove manual handoffs.
Data & Reporting
Dashboards and reporting structures that show performance trends and support better decisions.
Systems Integration
Connect tools and platforms to remove double entry and centralise information flow.
Delivery Support
Work alongside stakeholders and developers through build, testing and UAT so solutions land smoothly.
Web Delivery
When the solution is a website or workflow, I can build it as well as specify it.
Selected Outcomes
$500M
Enterprise separation programme
Led business readiness, cutover and transition planning across more than 20 systems, keeping 24/7 warehouse, fulfilment and cloud-supported operations running.
Team Global Express
2.5M+
Records migrated
Coordinated data migration and validation to 99.8% accuracy so business-critical information stayed reliable.
Team Global Express
99.9%
Uptime through migration
Designed readiness, contingency and rollback approaches that supported zero post-migration defects across critical systems.
Team Global Express
60
Enterprise applications
Led Agile delivery teams supporting 60 applications and streamlined workflows to reduce handover time by 30%.
Team Global Express
40%
Better real-time visibility
Supported design, testing and national rollout of an asset-tracking solution for vehicles and freight, alongside a Transport Management System rollout.
Toll Group
Power BI
Dashboards and automation
Real-time freight, financial and operational KPI dashboards, plus automated throughput and billing reporting using Python and Power Query.
CT Freight
Process Artefact
Application modernisation delivery flow (BPMN 2.0)
A BPMN 2.0 swimlane showing how work moves between the business analyst, development, infrastructure and security, and stakeholders: requirements and gap analysis, a code refactor to .NET 8 with SQL Server 2022 schema updates, parallel environment provisioning and PCI DSS compliance checks, integration testing, and UAT with a pass or fail gate.
See how I workLet's Talk
Have a process to fix, a project to scope or a system to connect? Get in touch and we can talk it through.